SIPOC: Suppliers, Inputs, Process, Outputs, Customers

SIPOC: Suppliers, Inputs, Process, Outputs, Customers

Capture suppliers, inputs, processes, outputs, and customers to define end-to-end processes clearly.

Author: Eero Hosiaisluoma @EeroHosi

Stage: This is a stub – if you would like to contribute and expand it please get in touch.

Phase: Focus | Explore | Co-Create | Invest | Realise | Sustain | All
Scope: Architecture | Identity | Experience | Enterprise
Flight level: Operations | Coordination | Strategy

Short description

The Six Sigma tool called SIPOC (Suppliers, Inputs, Process, Outputs, Customers) can be used for defining elements common to all processes.

Why and when to use

This is an easy tool for analysing the business case: what task of a customer is served and how? EDGY object element is used for modelling inputs and outputs.

Which elements to use depends on the context and what is appropriate to fit the purpose. The SIPOC pattern is shown below.

6_3_4_3_SIPOC.PNG
SIPOC pattern.